1. terms & conditions of use

    By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or by completing the registration process to open an account with Appassionata Flowers, you agree to be bound by these Terms and Conditions. Appassionata Flowers may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.
  2. trademarks, copyrights and restrictions

    All material on this site, including, but not limited to images, illustrations, are protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Appassionata Flowers, its related companies or by other parties that have licensed their material to Appassionata Flowers. Material on appassionata.ie or any Web site owned, operated, licensed or controlled by Appassionata Flowers is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Appassionata Flowers. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, noncommercial use is a violation of Appassionata Flowers copyrights, trademarks and other proprietary rights, and is prohibited. The use of this website and these conditions shall be governed by and construed in accordance with Irish Law. Any legal action arising out of its use shall be brought and enforced under Irish Law. By using this site, you agree to submit to the jurisdiction of the Irish courts system and any legal action pursued by you shall be within the exclusive jurisdiction of the Irish Courts System.
  3. links

    Appassionata Flowers assumes no responsibility whatsoever for any websites accessible via links on appassionata.ie
  4. flowers

    They are a seasonal and organic product. We will strive to meet your request but will have to substitute the flower type if the flowers are unavailable or deemed bad quality. In the event of supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice.
  5. cancellation

    Should you need to cancel or amend your order, please notify us as soon as possible by telephone or email, preferably 24 hours before the delivery date, we can then process the cancellation or amendment of your order. If order has been delivered or made up you may be fully or in part charged. Where delivery is to be made via a third party orders can be amended or cancelled up to 3 working days prior to delivery date requested. To amend or cancel your order, please contact Appassionata Flowers on +353(0)1 660 2089 from 9am to 5pm Monday to Friday exc. Bank Holidays.
  6. delivery

    Incorrect personal details may lead to problems or delays in delivery or extra charges, so before placing your order, please ensure you have included the full name, address details, and telephone number of the intended recipient and your daytime contact telephone number or email address so that we can notify you in the event that any delivery problems are encountered. Special delivery conditions apply to certain locations where a third party is involved such as hotels, hospitals and offices. In such cases, the signature of the person authorised to receive the order shall be accepted as proof of delivery and fulfillment of the order. Read more about our delivery & returns policy.
  7. personal messages

    You must agree that any messages sent by us as a third party will not contain anything that can be construed as vulgar, abusive, harassing, racist or defamatory and that may cause upset and embarrassment to the recipient or any other person. Appassionata has the right to refuse to send or display objectionable messages.
  8. liability

    If the flowers we deliver are not what you ordered or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within a day of the delivery of the product in question. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation. We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so that is caused by any event or circumstance beyond our reasonable control, including breakdown of systems or network access, flood, fire, explosion or accident.
  9. payment

    We (will be able to) accept payment online by VISA, MasterCard, American Express and Laser Cards. VAT is charged at the current rate where applicable. A credit account may be opened by corporate clients, subject to trade references and application approval, on the strict condition that payment is made within 30 days from date of invoice. Please contact Appassionata Flowers Accounts on +353 (0)1 660 2089 for more information.
  10. complaints

    In the event that you are not satisfied with our Service any complaints should be addressed in the first instance to: flowers@appassionata.ie Because of the perishable nature of flowers and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.