FAQS

Where do you deliver to?

• We currently deliver within Dublin and surrounding areas of North Wicklow (Bray, Greystones and Delgany) .

• To order for delivery please call us on 01 611 2444 or email orders@appassionata.ie and our team will be delighted to assist you.

What is the cost of a flower delivery?

• There is currently no charge for delivery when ordering by phone or email.

• There is a €3 delivery charge and a €0.70 processing fee when you order through the Dunnes Stores Flipdish pr

What should I do when I receive a bouquet?

• Soak up the unique pleasure of our handtied bouquet created for you.

• If you have a vessel / vase of suitable size to receive the bouquet, get it ready by cleaning it out

and filling it halfway with fresh room temperature water.

• Bring the bouquet to a sink and carefully remove the aquapack (if there is one) and let the water drain away.

• Remove the wrapping around the bouquet but we suggest not to cut the string around the

flowers as this will ensure the bouquet keeps its fabulous structure as the florist intended.

• With a suitable scissors or carefully with a floristry knife, cut all the stems 1cm from their ends at a diagonal before placing the bouquet into the vessel.

• Don’t forget to thank the sender!

How should I care for my flowers?

• When you have unwrapped the bouquet as recommended above, we suggest placing the bouquet in a place where the air temperature is kept cool and the flowers are out of direct sunlight. The warmer the environment the sooner your bouquet will begin to deteriorate.

• We recommend replacing the water and giving all the stems of the bouquet and fresh 1cm diagonal cut every two or three days. You may add a packet of ‘flower food’ to the water in the vessel, however, we don’t believe this is necessary and regular fresh water and snipping the stems should do just fine.

• Don’t be afraid to carefully remove any wilted flowers as some will wilt faster than others.

• By removing them the bouquet will look better for longer and wilted stems can also spread bacteria to the other flowers, so it is important to keep an eye on these.

The bouquet received looks different than the image of it online?

• Please see question ‘What is your Substitution Policy?’.

• However, if your order is incorrect of faulty, you will be entitled to a refund or replacement product. However, if there is a problem, you must let us know within one hour of receiving the order, due to the perishable nature of our products and in order to assist us in resolving any complaints quickly.

• You may not be eligible for a refund if you fail to notify us within this timescale. Where there is a query regarding a refund, we will seek to review each situation and try to find an amicable solution. However, our decision on such matters will be final.

Is VAT Included?

• All prices are inclusive of VAT

What is your Returns Policy?

• Due to their perishable nature, flowers are non-returnable. However, if your flower order is incorrect or damaged or you are not satisfied with the quality of your bouquet please call our Appassionata Flowers store on 01-6112444 or email orders@appassionata.ie with the nature of your complaint and photographs documenting the issue. We will endeavour to exchange your goods within 24 hours or offer a full refund.

What is your Substitution Policy?

• All products are subject to availability. We reserve the right to substitute some of the contents with an item of equal or greater value. The substituted items will closely match the original choice. Should we feel that the order cannot be processed due to lack of stock we will contact you as soon as possible to arrange an alternative.